Automated Ticket Handling
Stop drowning in emails. Let our intelligent system organize, prioritize, and route your customer inquiries automatically so your team can focus on solving problems.
The Chaos of Manual Support
Is your team overwhelmed by a flood of unorganized emails? Manual sorting leads to slow response times, missed tickets, and frustrated customers.
Order from Chaos
Tixer Connect acts as your traffic controller. It instantly categorizes incoming requests and directs them to the right person, ensuring nothing slips through the cracks.
Key Capabilities
Everything you need to succeed
Central Inbox
Manage all your customer emails and messages from one simple, organized dashboard.
Team Assignment
Easily assign tickets to the right team member so everyone knows what to work on.
Status Tracking
See at a glance which tickets are open, pending, or resolved.
Email Integration
Connect your existing support email and start managing tickets instantly.
How it works
Connect Channels
Link your email addresses, chat widgets, and social media accounts to Tixer Connect.
Set Rules
Define simple if-this-then-that rules to categorize and route incoming requests.
Automate
Sit back as tickets are automatically assigned, prioritized, and even answered.
Frequently Asked Questions
How does the routing work?
You can set up rules based on sender, subject, or body text to direct tickets to specific teams or agents.
Can I customize the auto-responses?
Yes, you can create dynamic templates that insert customer names and ticket details.
Does it work with multiple email addresses?
Absolutely. You can connect unlimited support aliases (e.g., support@, sales@) to one inbox.
Ready to clear your inbox?
Join efficient teams who have reduced their response time by 40%.
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